Shipping Policy
Delivery charges
Delivery is charged by region and starts at PKR 250. Your exact charge is shown at checkout once you enter your city. Orders above the threshold for your region ship free:
| Region | Delivery charge | Free delivery |
|---|---|---|
| Punjab, Islamabad | PKR 250 | Free over PKR 5,000 |
| Sindh, KPK | PKR 350 | Free over PKR 7,000 |
| Balochistan, AJK, Gilgit-Baltistan | PKR 450 | Free over PKR 10,000 |
Coverage and timing
We deliver across Pakistan. Orders are dispatched within 1-2 working days. After dispatch, delivery usually takes 2-5 working days in Punjab and Islamabad, 3-6 working days in Sindh and KPK, and 5-9 working days in Balochistan, Azad Kashmir and Gilgit-Baltistan.
Payment
Cash on Delivery is available everywhere we ship. You can also pay in advance by bank transfer: the account details are shown at checkout and again on your order confirmation. Any other payment options we add will show at checkout.
Tracking
You can check your order any time at Track Order using your order number and the phone number you used at checkout. If you left an email address, we also email you when your order ships, with the tracking number once the courier has issued one.
Returns
Unopened, unused items can be returned within 7 days of delivery. The full terms are on our Returns & Refunds page.
Questions about a delivery
Message us on WhatsApp at +92 300 4374577, or write to us from the Contact page.
Frequently asked questions
How long does delivery take in Pakistan?
Karachi, Lahore, and Islamabad orders typically arrive in 2 to 3 working days. Other major cities take 3 to 4 days, and remote areas can take up to 5 to 7 working days. Orders confirmed before 2 PM ship the same day.
Do you offer cash on delivery (COD)?
Yes, cash on delivery is available across Pakistan. You pay the courier at the doorstep when your order arrives. No advance payment required for COD orders. One note: when a confirmed COD order is refused at the door, the courier still charges us the full round trip, so addresses that refuse confirmed orders are flagged and future orders from them require advance payment (COD is no longer offered to a flagged address).
When does free shipping apply?
Larger orders ship free automatically — from PKR 3,000 in Punjab, with a slightly higher threshold for other regions (the exact figure shows in your cart and at checkout). Below that, the delivery fee for your city is calculated at checkout.
Which courier services do you use?
We dispatch via TCS, Leopards, M&P, and BlueEx depending on your delivery zone. You receive a tracking number by email and SMS as soon as your parcel is collected.
Can I change my delivery address after placing an order?
Yes, if your order has not yet been dispatched. Contact us through the help page with your order number and the corrected address; we will update it before the parcel ships.