Returns & Refunds
If something is not right, we want to fix it.
7-day returns
You may return an item within 7 days of delivery, provided it is unopened and unused in its original packaging. The 7 days are counted from the day the courier marks your order as delivered, and you can check your order status any time on Track Order.
For hygiene reasons
Opened skincare, makeup and supplements cannot be returned once the seal is broken, unless the item arrived damaged or incorrect.
Damaged or wrong item
If your order arrives damaged, or you received the wrong product, message us on WhatsApp within 48 hours of delivery with a photo. We will arrange a replacement or refund at no cost to you.
How to start a return
If you ordered while signed in, open your orders, find the delivered order and click Request a return. Select the items you want to send back, tell us the reason, and submit. We review the request and email you within 48 hours.
If you ordered as a guest, or you would rather talk to someone, message us on WhatsApp (+92 300 4374577) or email hello@yellowpink.pk with your order number. Our team will file the return for you.
Refunds
Once your return is approved we arrange the courier pickup. Return shipping is free. Approved refunds are issued to your original payment method, or as a bank transfer for Cash on Delivery orders, within 5 to 7 working days of us receiving the item.
Delivery charges and free-delivery thresholds for your region are on our shipping page.
Frequently asked questions
What is your return window?
You can request a return within 7 days of delivery for unopened, unused items in their original packaging. Opened or used items are not eligible unless they arrived damaged or defective.
How do I request a return?
Message us on WhatsApp with your order number and the reason for the return. Our team confirms eligibility and shares the return instructions, full details are in the returns policy above.
Who pays for return shipping?
If your order arrived damaged, defective, or incorrect, we cover the cost, message us within 48 hours of delivery with a photo and we will arrange a replacement or refund at no cost to you.
How are refunds issued?
Approved refunds go back to your original payment method, or as a bank transfer for Cash on Delivery orders, within 5 to 7 working days of us receiving the returned item.